Below you'll find answers to our most commonly asked questions. For any other queries, please contact our sales team by phone on 01254 59504 or by email at sales@safesecuresigns.co.uk. We're available Monday to Friday, 9am–5pm.
Delivery and returns
Standard products are dispatched in 1–2 working days, and personalised products are dispatched after artwork approval, normally within 2–3 working days. UK delivery then normally takes 1–3 working days. The lead time for large or bespoke orders is confirmed separately. If you have any concerns about your order, please contact the team via email at sales@safesecuresigns.co.uk or call on 01254 59504.
Please note: Orders placed over the weekend or outside standard working hours will be processed on the next working day.
Delivery is free to all mainland UK addresses on orders over £50 including VAT. Additional charges can apply outside mainland UK, due to higher courier fees. The exact delivery charge is shown at checkout; for a full list of our delivery charges, please refer to our Carriage and delivery page.
Safe Secure Signs offers all customers a 30-day no-quibble guarantee on all standard (non-personalised) signs, so if you're not 100% happy with your purchase, you can return it to us free of charge and get your money back, completely hassle-free. Simply call the team at 01254 59504, and we'll provide you with a returns number and will help walk you through our simple returns process, or visit our returns page to start the process.
Personalised and custom-made products are made specifically for you, so they are excluded from change-of-mind returns. They remain covered if they arrive faulty or damaged, or are not produced as approved in your artwork proof. Please check your artwork proof carefully before you approve it.
Due to our fast dispatch times, if an incorrect delivery address has been input for your order, we recommend that you call the team on 01254 59504 as soon as possible, so we can amend your order and ensure it's delivered to the right place. To make this a quick and easy experience, we recommend that you have your order number on hand, as well as the payment card the order was made on.
Please note: our customer service team will never ask for your PIN when taking or amending an order.
Account
If you're having trouble accessing your account, please reach out to our amazing customer service team via email at sales@safesecuresigns.co.uk or call on 01254 59504 and we will do our best to resolve any account issues you're experiencing.
If you need to reset your password for your account, simply go to the login page, and select "Forgot your password". This will take you through the steps to get a new password sent through to you.
No, you don't need an account to buy from us! But, to make your next purchase easier, we automatically set up an account for you when you place your first order. This allows you to repeat previous orders, view your order history, download invoices and save shopping baskets for later.
Product support and information
We are sorry if your product has arrived damaged or faulty. Please email sales@safesecuresigns.co.uk or call 01254 59504. Our team will help arrange a return, refund or replacement, as appropriate.
Yes, we always ensure invoices are sent out with every order, and if you login to your account, you can view your invoices online for prior orders and download them.
We have multiple fixing options available for you to choose for your sign, including:
- Wall fixings: drill holes will be added to your sign for easy installation if you select this option
- Fixing channel: to allow for your sign to be affixed to a post
- 3M adhesive: for permanent affixing without the need for drilling
If you need any assistance with installation, please see our installation guides, or contact the team at sales@safesecuresigns.co.uk or call on 01254 59504 if you have any further questions.
Yes! Here at Safe Secure Signs, we can print anything and everything you need on your signs. If you've found a template you want that doesn't already offer logo personalisation, simply email the team at sales@safesecuresigns.co.uk with your requirements and logo attached, or call 01254 59504 to talk with one of our expert agents so we can help you get your signs exactly the way you want them.
RA1 and RA2 are two classes of retroreflective performance defined in BS EN 12899-1:2007. Both offer improved visibility of your signage in low-light or night-time conditions, but there are some key differences between the two:
- RA1 reflectivity uses an engineer-grade reflective material and gives good night-time visibility
- RA2 reflectivity uses a high-intensity prismatic reflective material, is more reflective than RA1 and performs better in low-light conditions
External factors will affect your choice, including sign location, viewing distance, and how critical the information displayed on your sign is, but both classes offer improved visibility of car park or private road signs. If you have any more questions, please call the team on 01254 59504 or email via sales@safesecuresigns.co.uk for any additional information or recommendations.
Please note: None of our signs are intended for use on public roadways.