Refund policy

30-Day No-Quibble Returns and Quality Guarantee

If for any reason you are not completely satisfied with a standard (non-personalised) product, you may return it within 30 days of receipt for a replacement, a full refund or a credit to your account.

Statutory cancellation rights

Consumers have the statutory right to cancel an order within 14 days from the day the goods arrive. SDP Media Ltd extends this to a full 30-day period from the day the goods are received, as part of our no-quibble guarantee.

Custom and personalised products

Personalised and custom-made products are made specifically for you, so they are excluded from change-of-mind returns. They remain covered if they arrive faulty or damaged, or are not produced as approved in your artwork proof.

Custom-made and personalised goods are normally excluded from change-of-mind cancellation and return rights once production has begun. This exclusion does not apply where the goods are faulty, damaged, misdescribed or do not match the approved specification.

Damaged or faulty products

Please inspect your delivery and notify us as soon as reasonably possible if an item arrives damaged, faulty, incomplete or incorrect. Photographs of the goods and packaging may be requested to help us investigate the issue.

Where goods are confirmed as faulty, damaged, misdescribed or incorrect, we will provide an appropriate remedy in accordance with your statutory rights. This may include repair, replacement, price reduction or refund, depending on the circumstances.

Returning goods

Please contact us before returning goods. We will provide a returns number and instructions on how to return the goods to us free of charge. Products should be returned in their original packaging and in a resaleable condition; please include the returns form provided by Customer Services and quote your returns number. Please make sure you give us the correct details of the person who should be credited.

The step-by-step process is on our returns page. Material guarantees are summarised on our Service Guarantees page.

Nothing in this policy affects your statutory rights.

Questions about this policy? Email sales@safesecuresigns.co.uk or call 01254 59504, Monday to Friday, 9am–5pm.