30-Day No-Quibble Returns and Quality Guarantee
If for any reason you are not completely satisfied with a standard product, email us at sales@safesecuresigns.co.uk, or call us within 30 days on 01254 59504, and we will endeavour to replace your goods, offer a full refund, or credit your account.
How to start a return
Email sales@safesecuresigns.co.uk or call 01254 59504 within 30 days of delivery, quoting your order number. We will issue a returns number and tell you where to send the goods. Once we have them back we will replace them, refund you in full, or credit your account – whichever you prefer.
Please return products in their original packaging and in a resaleable condition, and include your returns number. If you are unsure how to pack the goods, ask us and we will advise you.
Custom and personalised signs
Personalised and custom-made products are made specifically for you, so they are excluded from change-of-mind returns. They remain covered if they arrive faulty or damaged, or are not produced as approved in your artwork proof. Please check your artwork proof carefully before you approve it.
If something arrives damaged
Tell us within a working day of delivery and keep the packaging. We will arrange a replacement straight away rather than wait for the original to come back.
Our full returns terms are set out in our Refund Policy.