About

Our service guarantees

30-Day Guarantee

If for any reason you are not completely satisfied, simply email us at sales@safesecuresigns.co.uk, call us within 30 days on 01254 59504 or visit our returns page, and we will endeavour to replace your goods, offer a full refund or credit your account.

Personalised and custom-made products are made specifically for you, so they are excluded from change-of-mind returns. They remain covered if they arrive faulty or damaged, or are not produced as approved in your artwork proof.

The full terms are set out in our Refund Policy.

How to start a return

Up to a 7-year outdoor guarantee

Our materials and inks are guaranteed for up to seven years of outdoor use, depending on material – our sign materials guide gives the guarantee for each one.

Guarantees are subject to the product being suitable for its intended location and being correctly installed and maintained. They do not cover normal wear, accidental damage, vandalism, incorrect installation, chemical exposure, modification, unsuitable cleaning products or use outside the stated product specification. Nothing here affects your statutory rights.

Easy ordering

There are a variety of ways you can order from us, all of them designed to be as easy as possible.

  1. Right here on the website – click here to continue browsing our site
  2. Call 01254 59504 and speak to one of our friendly customer service representatives
  3. Email us at sales@safesecuresigns.co.uk

Fast dispatch

Standard products are dispatched in 1–2 working days. For more information on our delivery service, please see our Carriage and delivery page.